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Shipping & Returns

Welcome to our website:www.characterbuilderssouthwest.co.uk

Shipping:
International Orders We use International Express Mail Service for all deliveries. We are responsible for international shipping. Usually, the products will be shipped in 2 3 days after receiving the order. Please wait about 5-7 working days from dispatch.

Cancellations:
To cancel your order, you must email us immediately. 10% cancellation fee. Most orders are shipped within 1-2 days from the date of order. Orders shipped can not be canceled. Returns in the unlikely event of manufacturing defects, which would replace / repair the products at no cost to the customer. To return an item, please send an email to inform us of the reason. Then it will give further instructions. Products must be returned within 7 days of receipt date - unworn and contain all original packaging and labels. We will credit your original method of payment, excluding expenses 25% re-stocking / processing. All shipping costs associated with returning the goods is the responsibility of the consumer.

Exchanges:
To change a product, you must send an email to inform us of the reason. Then it will give further instructions. The goods can be exchanged within 7 days of the date of receipt, provided they are used and in original condition with all original packaging and labels. When returning an item for an exchange, please make sure your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods is the responsibility of the consumer.

Solve your problem
If you have any questions, please feel free to Contact Us. We will process your request or complaint to respond as soon as possible.
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